“A little less than a year after IBM announced the launch of its Business Analytics and Optimization Services, a client-focused consultancy to provide business analytics, it has announced the opening of a global hub in China for the development of new predictive analytics software. The new hub is to be part of IBM’s China Development Laboratory (CDL), IBM’s largest network of software labs with more than 5,000 software engineers, and follows a pattern that IBM has laid down over the past year that has seen business analytics hubs being opened in locations as far apart as the UK and India.”—IBM Extends Business Analytics Capabilities With Global HuB | CMS Wire
IBM will lead a research project in the United Kingdom intended to assess the infrastructure needed to bring electric and plug-in hybrid electric vehicles to the mass market, the company announced late Thursday.
The British government has committed more than $453 million to create infrastructure for plug-in vehicles, with some projects already being introduced in London and elsewhere in the U.K. Under the agreement, IBM will coordinate a group of U.K. companies, including the Electronic Technologies Institute, EDF Energy, E.ON and Imperial Consultants.
“Able to “feel” and sense the movement of individual atoms, the researchers’ new MEMS sensing device uses small carbon tubes, nano in size — about one-billionth of a meter long … Prof. Hanein and her team have developed a sensitive but abundant and cost-effective material that can be coated onto prosthetic limbs, inserted into new video games for more exciting play, and used by the auto industry to detect a potential collision before it becomes fatal.”—A more sensitive sensor using nano-sized carbon tubes | Physorg.com
“The use of light waves could be a convenient high-speed alternative to present-day WiFi networks. Researchers in Germany have set a new speed record in the race to send data across light waves. The breakthrough heralds the day when domestic light fixtures will double as broadband transmitters. “The advantage is that you’d be using light that is already there,” says Dr. Jelena Vučić, a scientist at the Fraunhofer Institute for Telecommunications, Heinrich-Hertz-Institute, in Germany. The use of light waves could be a convenient high-speed alternative to present-day WiFi networks. Work to hammer out a standard in this field is being carried out by the IEEE 802.15.7 task group. The lights used are not the common incandescent and fluorescent bulbs of today, but LED fixtures that are widely expected to become prevalent in the future. Data is transmitted by modulating or flickering the blue spectrum of the light very quickly—so fast that it’s invisible to the eye.”—Let There Be Broadband: Light Fixtures of Tomorrow Will Handle Data - Technology For Change
Sir Tim Berners-Lee, inventor of the World Wide Web, and prominent researcher Nigel Shadbolt will lead a new British Institute for Web Science with $45 million in government backing. The announcement was not without its critics, but the Institute could have a world-wide impact. The two men collaborated in helping build the excellent data.gov.uk and will now expand upon that work. Prime Minister Gordon Brown said of the move: “We are determined to go further in breaking down the walled garden of Government…This Institute will help place the UK at the cutting edge of research on the Semantic Web and other emerging web and internet technologies.”
IBM Takes Customer Service to Another Level | IT Business Edge.
Everyone can relate to this customer predicament. You need help with a particular product or service, but you wind up having to call customer service multiple times. Each time, however, you have to talk to somebody different. So each time, you have to explain the problem over again.
Wouldn’t it be nice if somehow the call center systems used by the customer service department knew it was you who was calling and automatically routed you to the representative that could best handle your call. That’s the promise of a Real-Time Analytics Matching Platform (RAMP) that IBM has developed in conjunction with Assurant Solutions, a unit of the specialty insurance provider.
Chui: The Internet of people is now also the Internet of things. It includes embedded sensors on devices connected over networks—usually wireless—to analytical resources. It’s really incorporating the physical world with the electronic world. People have been talking about this concept for years, but the number of real deployments is starting to accelerate. We found six different applications of technology under two broad categories. One of those categories is information and analysis, which is mostly around the sensors receiving information. The other is around automation and control, where you really close the loop from sensing to actuation. We found people creating new business models and improving the operations of existing businesses.
“The Real-Time Analytics Matching Program (RAMP) is an attempt at improving the traditional call center experience, where calls are routed via few menu options, such as which language the caller speaks and the type of product involved, but don’t necessarily end up getting handled by an agent capable of resolving the problem.”—IBM, Insurer Develop ‘eHarmony for the Call Center’ - PCWorld Business Center