“The idea is that by harvesting the incredible amount of data “exhaust” that every one of us generates as we traverse a city, planners can optimize services in the city to make them more efficient, cleaner and cheaper. But there is a fear that such top-down programs may threaten the very vitality that attracts people to cities in the first place … According to Carlo Ratti of the Massachusetts Institute of Technology SENSEable City Lab, cities occupy just 2% of the world’s surface, but house 50% of the population, consume 70% of the world’s energy and are responsible for 80% of the world’s carbon. PlanIT is a €10 billion, four-year project to build a new smart city in Portugal to house some 225,000 people. With sensors built into every building it presents itself as an urban utopia where smart buildings can sense our presence and anticipate our needs.”—‘Smart City’ Planning Needs the Right Balance - Tech Europe - WSJ
Near” predicts that technology capabilities grow at an exponential rate. Long periods of preparation and solving many small problems set the stage for the ability to combine those smaller solutions together and solve bigger problems. Moore’s Law is used as the canonical case, but my favorite example is the rate of progress in mapping the Human Genome, which followed this pattern.
What has become known as Social Business is now at the elbow of such a curve, in my opinion. From basic telephony, to email, to centralized forms of collaboration such as forums, wikis, and blogs, we have come to an integrated suite of capabilities served up to us through Jive Software, Lotus Connections, Salesforce Chatter, Yammer, and in many other products.
It is possible to see these suites as the end of the road, as the culmination of a set of capabilities into a product category that will last for 30 or 40 years like ERP or CRM. I reject that view and instead assert that the culmination of Social Business will instead be a new paradigm that changes how knowledge is captured, how processes are designed, how applications are created, and how work gets done. Consider the rest of this article a manifesto for completing this transformation.
Companies in nearly every industry disappoint their customers, especially when customers cross channels. Many cusomer experience initiatives don’t realize their potential because neither employees nor partners have a complete picture of what the customer experience (CX) actually entails or the dynamics that go into creating it. They need a new approach: one that considers the influence of every employee and external partner on every customer interaction.
We anticipate that organizations will move to break away from their tunnel vision to embrace the concept of the “customer experience ecosystem,” which Forrester defines as “the complex set of relationships among a company’s employees, partners, and customers that determines the quality of all customer interactions.” We foresee that CX designers will have a broad mandate. They will plan and organize complex systems of people, products, interfaces, services, and spaces. Defining customer-journey maps is critical in linking the moments of truth affecting customers’ experiences to specific activities that the organization and/or its partners undertake.
“It’s a common misperception that responsible or sustainable investments are all in the hug yourself, warm feeling, good intention category, the inevitable consequence of which is diminished investment return. Nothing could be further from the truth.”—
My prediction is that EVERY company and every business person and politician or public official will be gauged by what they do to be truly sustainable, privately and otherwise, within the next 5 years. Living and acting unsustainably will become the next ‘smoking’ - people still do but it’s not welcome in most places:)
“The $22,000 robot that Rethink will begin selling in October is the clearest evidence yet that robotics is more than a laboratory curiosity or a tool only for large companies with vast amounts of capital”—Quote from an article in the NY Times titled “A Robot With a Delicate Touch”. The article discusses Baxter the robot made by startup ReThink. (via horizonwatching)
But IBM plays a critical role in the operations of the largest, most well-known companies in the world, by enabling them to more efficiently deliver their products and services to the end consumer. It’s just that we don’t really hear their name anymore.
But IBM is a leader in the IT Consulting space and they have evolved into the largest, if not the best provider of technology to the Global 500. It’s stock has trailed the S&P 500 on a YTD basis and despite trading near it’s 52-week high, we think the stock has substantial upside in the long-term.
There are two competitive advantages that IBM enjoys in the market which are exclusive to this company: brand name and customer loyalty. The IBM brand is known globally and customers associate it with quality products and solutions - this is something that is hard to replicate for any other competitor in a short period of time. In addition, IBM boasts years of experience in outsourcing services for business processes, applications, and IT Infrastructure and the breadth and depth of experience they offer to their customers creates even more distance between them and their competition. With their focus towards cloud computing services, they have positioned themselves at the forefront of IT consulting, using a massive force of 400,000 employees to deliver results to their customers.
A new technology, WebRTC, also known as RTCWEB (Real Time Communication on the
Web), is poised to send a virtual tsunami through the mobile communications industry, likely changing the landscape for a good long time. The idea is to put some of the voice and video services technology right inside the browser or device itself. That way, when a developer wants to enable voice or video calling, they can use the code that is already there. The only way to do that on a mobile device today is with a stand alone app, which is not easy.
Here are a few things we know about influencers and advocates: * They are not the same and require separate strategic frameworks. * Unfluencers usually require an incentive before they engage. Advocates just love the brand and will pretty much do anything you ask. * Influencers are effective for short-term campaigns, product launches and events; advocates drive long-term business value.
Many companies today spend their time and dollars trying to find and engage with influencers. Advocates are often ignored.
YOUR WORLD, SMARTER - SmartThings makes it easy to connect the things in your physical world to the Internet. You can monitor, control, automate, and have fun with them from anywhere - at home, office, or on the go.
Embedded software specialist Wind River has launched a new platform for the Internet of Things based on its Linux operating system and middleware.
The Wind River Intelligent Device Platform is a complete software development environment for M2M applications with support for the new Intel Intelligent Systems Framework.
It contains security features designed for M2M development, smart and connected capabilities and validated and flexible device management software. The core of the platform is a layer that contains configuration and build information for integrating other M2M components to generate an optimised, functional run-time image.
“Coursera today announced 17 new universities have signed agreements with the education technology company to bring courses online for free, in the areas of music, medicine, humanities, and so on. The addition more than doubles the service’s total count of supported schools. Coursera now hosts more than 200 courses from 33 universities, reaching over 1.3 million students across the globe.”—Coursera: 33 Universities, 200 Courses, 1.3 Million Students
Researchers at Stanford University’s School of Engineering and the University of Delaware have used what they call the “most sophisticated weather model available” to meet many times the world’s total power demand by 2030 — in fact, enough to exceed the total demand by several times, even after accounting for reductions in wind speed caused by turbines.
In related news today, Lawrence Livermore and Carnegie Institute researchers have found that providing such power would not affect global climate.
In their study, Mark Z. Jacobson, a professor of civil and environmental engineering at Stanford, and Cristina Archer, an associate professor of geography and physical ocean science and engineering at the University of Delaware, adapted the three-dimensional, atmosphere-ocean-land computer model. known as GATOR-GCMOM. to calculate the theoretical maximum wind power potential on the planet, taking into account wind reduction by turbines.
Their model assumed wind turbines could be installed anywhere and everywhere, without regard to societal, environmental, climatic or economic considerations.
The new paper contradicts two earlier studies that said wind potential falls far short of the aggressive goal because each turbine steals too much wind energy from other turbines, and that turbines introduce harmful climate consequences that would negate some of the positive aspects of renewable wind energy.
DARPA is funding the creation of 1,000 Makerspaces in high schools across the country to get American kids interested in making things again.
"We have to move from an engine of bureaucracy to an engine of innovation," said Undersecretary of Education Martha Kanter, announcing this week that at least 1,000 high schools around the country will be opening up Makerspaces over the next four years.
What is a Makerspace, you ask? “It’s a place where you get to do things,” Dale Dougherty, founder of O’Reilly Media’s Make magazine and creator of Maker Faire, told Co.Exist. “I think it’s sort of a mashup of a shop class, a computer lab, an art class, and maybe a bio lab.”
It’s sort of a mashup of a shop class, a computer lab, an art class, and maybe a bio lab.
The national Makerspace project is the brainchild of Dougherty and Saul Griffith, many-tentacled inventor and founder of Squid Labs, Instructables, and Howtoons, and is sponsored by a grant from DARPA MENTOR, the defense department’s research arm related to advancing manufacturing and reviving the nation’s strategic interest in making things; the organization is already sponsoring Makerspaces for adults, so this is a logical extension. There’s some pretty heavy national goals riding on this initiative: getting American kids excited about science, math and technology again and fostering a spirit of innovation and entrepreneurship. “I feel we’re at this point in time where people are looking for some substantial change in education,” says Dale. “And I want to be that new thing.”
The keynote speaker at the Street & Area Lighting Conference in Miami discussed the vital importance of SSL relative to the global energy crisis, and predicted that smart lighting will ultimately be connected in ubiquitous networks.
Niels Van Duinen, global marketing director at Philips Lighting led off the Street & Area Lighting Conference on September 10 with a forward look at LED lighting and how smart-city projects will ultimately connect lighting on Internet Protocol (IP) networks. Van Duinen sees connected solid-state lighting (SSL) as a necessity given the growing energy concerns around the globe.
Van Duinen began with some astounding numbers saying that by 2050 close to 7 billion people, about the number on the planet today, will live in cities. He said that in developing countries, cities will expand to accommodate an additional one million residents every five days. And energy consumption will of course escalate. Van Duinen projected a 40% increase in energy consumption by 2030.
Saving energy in outdoor lighting is clearly important. Van Duinen said that LED-based lighting can offer 50-70% energy savings, but added “it’s not enough to meet global sustainability targets.” Adaptive controls can bring the savings to 80%, according to Van Duinen.
25 million lights
There are 25 million street lights in the US, and those lights account for 40% of cities’ electricity usage, according to Van Duinen. Those lights are equivalent to 2.6 million cars in terms of carbon emissions.
Van Duinen said that after a decade focusing on LED lighting for energy savings that it’s time to go to the next phase. Moreover, he noted that lighting won’t have to break new ground to adapt IP network technology. As an example, he cited radio frequency identification (RFID) tags used to track things such as retail items or pallets of merchandise. He said there will be 4 billion RFID tags added in 2012. He went on to mention that Internet connectivity is being added to things, such as appliances, at twice the rate of computers.
For municipalities that want to adapt smart-city technology, the answer is a unified network, according to Van Duinen. Cities are already connecting traffic signals and other assets. A unified network that includes street lights could both maximize energy saving and add other benefits.
Van Nuinen cited an example of how a connected city could improve emergency response. He said cameras could detect and capture the occurrence of an auto accident and immediately alert responders. The network would control traffic signals ensuring that the responders have a clear path to the accident. And the network could command street lights to full output for best visibility.
“So few people seem to realize that everything’s designed. And until we get some good people telling the story, that’s probably going to continue to be the case. So I’d love it if there was a consciousness in the public mind that mathematics and reading and writing is not enough — you also need to learn how to do design. Because everything is designed, and the way our world exists around us depends on how well it’s designed.”—Bill Moggridge R.I.P.
“And while the notion of people forming movements is not new, this proliferation of mini-movements is something new—fueled by changes in media. The Internet, and in particular the rise of social media such as Facebook, Twitter and Foursquare, has made it incredibly easy to find and connect with likeminded souls. And this same technology makes it possible for a group, once formed, to organize, plan, and take action.”—Marketing Is Dead. Now What? - Forbes
“The new services are powered by IBM Interactive IBM has introduced new set of integrated services designed to help businesses build and expand their digital marketing presence. The new services will help chief marketing officers (CMOs) and chief information officers (CIOs) in their engagement with selective and digitally empowered customers, the company said. Though the new services the company will help businesses use technology as a tool to build more meaningful, personalised interactions across mobile, social and online touchpoints. With the new integrated services, IBM will assess a business’s current needs against future marketing vision, conduct a gap analysis to evaluate currently supported future capabilities and then determine the new processes, technology, data, skills and governance required for the transformation strategy.”—IBM unveils new services to boost customer engagement - Computer Business Review
Every time I use my iPhone and Siri pops up, I think to myself, “Nice try, Siri, but you’re no Watson.” So you can imagine how excited I was when I heard the news that IBM has plans to make a voice-activated version of IBM Watsonon mobile devices such as cell phones, tablets, and more. Sarah Frier wrote a great Bloomberg article, ”IBM Envisions Watson as Supercharged Siri for Businesses,” on the topic.
IBM Watson currently helps battle cancer and performs wizardry for financial institutions. Taking such power and then building voice, context-awareness and GPS capabilities into it is truly exciting! I can’t wait to see what’s to come.
Key findings from a report by Spredfast, a social business software provider for corporate social media management:
Companies are expanding social engagement opportunities through increased publishing and activity. While a few companies published more than 155,000 messages that garnered over 250 million interactions, the average company published 4,924 messages.
Social media is no longer one person’s or one team’s job. On average, 29 people are participating in social media programs within a social media management system (SMMS) across 11 business groups and 51 social network accounts.
Social media is allowing companies to communicate directly and reach an “opted in” network like never before. Companies have an average social network size of 1.8 million people with an average potential social reach of 47 million impressions over one quarter.
Publishing is heavier on Twitter, though engagement on Facebook is higher. Companies are publishing an average of 50 messages per day on Twitter as compared to 16 messages per day to Facebook. However, Facebook yields 549 engagement interactions for every message published while Twitter yields 60.
Corporate social programs are multi-channel efforts that require employees to participate in a variety of roles. Companies are expanding social beyond simply the marketing or customer service teams, and engaging internal subject matter experts in social activity to deliver relevant, interesting content to audiences.