More wearables/connected devices and quantified-self launches at CES:
Socks with sensors that improve your running (from Sensoria)
A connected/smart bed that improves your sleep (from Sleep Number)
Two more fitness trackers/wearables/smart watches hybrids (from Atlas and Scosche)

More wearables/connected devices and quantified-self launches at CES:

  • Socks with sensors that improve your running (from Sensoria)
  • A connected/smart bed that improves your sleep (from Sleep Number)
  • Two more fitness trackers/wearables/smart watches hybrids (from Atlas and Scosche)

(via analyticisms)

Using the right tone with customers is not a ‘set it and forget it’ model.

-Bianca Buckridee, VP social media operations, JP Morgan Chase

Challenges to customer service through social media abound.Teams require continuous coaching and training, for example. A funny response, Buckridee notes, might get many retweets, but reps have to understand that the recipient may not appreciate the humor. It’s a good practice for team members to look at a customer’s Facebook page, timeline or Pinterest board before crafting a response. “We strive to make it look real-time, but we’re really doing a ton of research in the back.”

Despite the challenges, “social care” is a big opportunity. Customers can go to Chase’s Twitter page and actually see the individual they are engaged with. Says Buckridee: “We have customers returning to the channel saying, ‘Hey, let me know when Theo gets in,’ or ‘I want to talk to Danni; she knows exactly where I’m at and what I’m going through.’”

What’s more, Chase has a customer service team that crosses its lines of business. Customers can tweet one handle and get help for a retail account, a credit card, a mortgage, an auto loan, a student loan, investment questions. 

The Ignored Side of Social Media: Customer Service » Knowledge@Wharton

(via ibmsocialbiz)

(via ibmsocialbiz)

The distinction of ‘having work’ or not will change very soon as ‘work’ in its traditional sense will be increasingly hard to come by in the near future; technology is rapidly automating every single job that has any machine-like component.

Windshield-mounted device makes fast food payments even quicker
Physical wallets are gradually disappearing as new technologies enable consumers to pay through more automatic methods, and we’ve even previously seen companies such as Uniqul hint at cash and card-less payments with facial recognition. Although we’re not quite there yet, a new innovation called iDriveThru could enable hands-free fast food payments using RFID car windshield tags. READ MORE…

Windshield-mounted device makes fast food payments even quicker

Physical wallets are gradually disappearing as new technologies enable consumers to pay through more automatic methods, and we’ve even previously seen companies such as Uniqul hint at cash and card-less payments with facial recognition. Although we’re not quite there yet, a new innovation called iDriveThru could enable hands-free fast food payments using RFID car windshield tags. READ MORE…

(via ibmsocialbiz)

ibmsocialbiz:

Seeking innovation? Look for the intersection of physical and digital worlds.

Take, for example, Tesco supermarkets in South Korea.  The company wanted to increase sales without creating more stores.  Tesco understood that Koreans work long hours and have little appetite for shopping at the end of the day so they created virtual grocery stores at subway stations.  These virtual stores, shelves and all, are projected on the walls of subway stations.  To purchase items, shoppers simply go to a Tesco app on a smartphone and scan the projected items’ QR code.  When purchases are completed, the order is delivered to shoppers’ homes shortly after they get home from work.
The Tesco app was downloaded 400,000 times in one month after the launch and Tesco skyrocketed to number one in online sales in Korea.


(via Saul Berman blog, When trying to find innovation, look for the intersection of the physical and digital worlds — Tech News and Analysis)

ibmsocialbiz:

Seeking innovation? Look for the intersection of physical and digital worlds.

Take, for example, Tesco supermarkets in South Korea.  The company wanted to increase sales without creating more stores.  Tesco understood that Koreans work long hours and have little appetite for shopping at the end of the day so they created virtual grocery stores at subway stations.  These virtual stores, shelves and all, are projected on the walls of subway stations.  To purchase items, shoppers simply go to a Tesco app on a smartphone and scan the projected items’ QR code.  When purchases are completed, the order is delivered to shoppers’ homes shortly after they get home from work.

The Tesco app was downloaded 400,000 times in one month after the launch and Tesco skyrocketed to number one in online sales in Korea.

(via Saul Berman blog, When trying to find innovation, look for the intersection of the physical and digital worlds — Tech News and Analysis)

designersofthings:

Michigan Scientists Build Low-Cost Metal 3D Printer
More affordable mass market 3D printers are making their way into homes across the world creating a new wave of makers who are printing anything from jewellery to parts for robots.
Up until now, most of this printing has been done in plastic. But this month, news broke of a group of scientists out of Michigan University who have developed a low-cost 3D printer that prints with metal.
We have seen non-plastic 3D printers come to the market - those that print chocolate and metal clay are already out there for use. But metal has been one of those materials that has been hard to crack. Commercial metal printers are available, but they cost over half a million dollars. 
Developed by Michigan Technological University’s Joshua Pearce and team, the printer used under $1500 worth of materials to create including a commercial MIG welder and an open-source microcontroller.  
In the spirit of innovation and growth, the team have made their detailed plans, software and firmware are all freely available and open-source, meaning anyone can use them to make their own metal 3D printer.
If you have always wanted to print out a thermos, hammer or your own custom nails, click on the link and start making!
Photo credit: A new 3D metal printer in action in the Open Sustainability Lab at Michigan Tech. Chenlong Zhang photo

designersofthings:

Michigan Scientists Build Low-Cost Metal 3D Printer

More affordable mass market 3D printers are making their way into homes across the world creating a new wave of makers who are printing anything from jewellery to parts for robots.

Up until now, most of this printing has been done in plastic. But this month, news broke of a group of scientists out of Michigan University who have developed a low-cost 3D printer that prints with metal.

We have seen non-plastic 3D printers come to the market - those that print chocolate and metal clay are already out there for use. But metal has been one of those materials that has been hard to crack. Commercial metal printers are available, but they cost over half a million dollars. 

Developed by Michigan Technological University’s Joshua Pearce and team, the printer used under $1500 worth of materials to create including a commercial MIG welder and an open-source microcontroller.  

In the spirit of innovation and growth, the team have made their detailed plans, software and firmware are all freely available and open-source, meaning anyone can use them to make their own metal 3D printer.

If you have always wanted to print out a thermos, hammer or your own custom nails, click on the link and start making!

Photo credit: A new 3D metal printer in action in the Open Sustainability Lab at Michigan Tech. Chenlong Zhang photo

Effective change of habits requires a process. A process that has been researched by positive psychology and top motivational speakers. Part of this process is found naturally in some video games and is demonstrated using Super Mario. Magic Mind wants to bring the world of video games and behavior change together by making empowerment games for children. For more information visit MagicMind.org

HootSuite has just announced the private Beta integration with IBM Connections platform. This is an incredible combination of two leaders: HootSuite is the leading social media management system with nearly 7 million users. IBM Connections is the worldwide enterprise social software marketshare leader according to IDC for 4 years running. Needless to say, I’m excited to see our eco system continue to grow with market leaders such as HootSuite integrating with IBM’s social platform. This is just one of the many solutions we’ll be talking about at IBM Connect 2014, so if you haven’t registered yet, go do it now and take advantage of the early bird discount!