I.B.M. Makes Its Social Computing Strategy Smarter - NYTimes.com
I.B.M., analysts say, is going well beyond a refashioning of consumer features with the latest version of its Connections social business software, with beta code being released this week. The company, they note, is increasingly folding its information discovery, or analytics, technology into its social business software
For an individual worker, the new software can help find and recommend experts within the company to solve, say, a specific marketing or manufacturing problem. The Web-based software, Mr. Rennie said, can sift through a worker’s online messages, comments on company blogs and wikis, and shared documents to determine what is most important to the person — and present that first on an on-screen dashboard.