The Future of Retailing

In response to the rising tide of online shopping, Macy’s is overhauling its flagship New York City store—with the goal of making it the most technologically advanced and compelling shopping destination anywhere. Macy’s and IBM teamed up this year to give a tour to retail industry influencers and reveal some of the insights from IBM’s annual retail consumer survey.

The Dynamics of Disruptive Innovation | IBM 2012 CEO Study vPanel Week

Join us next week for a series of live, interactive vPanel discussions around key issues connected to the 2012 IBM Global CEO Study. And be part of the dialogue with your questions and comments via Facebook and Twitter.

Date: Wednesday, May 23
Time: 12-1pm ET

Place: GBS Video Studio,  http://www.livestream.com/newintelligence

Save the Date: Add the event via Facebook or use the RSVP tool on Livestream

vPanelists:


Joshua Gans, Professor of Strategic Management at the Rotman School of Management, University of Toronto

Rita King, EVP of Business Development, Science House

Anthony Marshall, Strategy and Transformation Leader and Program Director of the Global CEO Study, IBM Institute for Business Value

Navi Radjou, Co-author of Jugaad Innovation and Fellow at Judge Business School of Cambridge

IBM to buy DemandTec to help big data meet commerce — GigaOM
IBM plans to acquire retail data analytics company DemandTec in an all-cash deal valued at $440 million, continuing Big Blue’s buys  in big data businesses. DemandTec has two especially compelling elements  for IBM — it will add to its big data expertise and it’s vertically focused in the retail market.
The dedicated focus should put IBM up against Oracle and SAP, both of  which have strong retail software businesses thanks to their own  acquisitions. However, DemandTec is an interesting company in its own  right, with 450 customers that range from Target Corp. to Unilever. The  company helps retailers and consumer product companies set prices based  on customer buying history as well as the current contents of their  shopping baskets. This real-time analysis of customer buying habits and  current inventory is what DemandTec is offering certain clients today, but it also has an eye on folding in unstructured data associated with people’s Twitter streams and Facebook pages.

IBM to buy DemandTec to help big data meet commerce — GigaOM

IBM plans to acquire retail data analytics company DemandTec in an all-cash deal valued at $440 million, continuing Big Blue’s buys in big data businesses. DemandTec has two especially compelling elements for IBM — it will add to its big data expertise and it’s vertically focused in the retail market.

The dedicated focus should put IBM up against Oracle and SAP, both of which have strong retail software businesses thanks to their own acquisitions. However, DemandTec is an interesting company in its own right, with 450 customers that range from Target Corp. to Unilever. The company helps retailers and consumer product companies set prices based on customer buying history as well as the current contents of their shopping baskets. This real-time analysis of customer buying habits and current inventory is what DemandTec is offering certain clients today, but it also has an eye on folding in unstructured data associated with people’s Twitter streams and Facebook pages.

The Social Media Week Video Happy Hour

As part of our weeklong experiment in collaborative intelligence gathering, the Smarter Commerce Scan team jumped onto the cool, new Spreecast social video platform.

Watch the Replay

We had a few glitches — and had to reconvene on a new channel after a false start — but the test did give us a chance to share our own impressions and insights gleaned from watching and learning from SMW11 all week.

You can still share your views — on our question of the day — right here on The Social Business site on Tumblr.

What actually happens during conference calls?

Ever get bored during a conference calls? What do people actually do during these calls? Get a peek at what “multitaskers” do during not-so-fun meetings.

Get off the phone and network with people in real life! http://ibm.com/innovate

For more on Smarter Commerce — the new consulting practice from IBM Global Business Services and IBM Software Group — see these assets:

Is customer-centricity a fundamentally flawed business strategy?
IBM Smarter Commerce Leader Paul Papas (@papasgbs on Twitter) leads the discussion on TED Conversations on how businesses may have the wrong mindset and approach to truly serve and satisfy customers.
Chime in now:This conversation will close in 9 days, 3 hours and 29 minutes, on April 1, 2011 at 6:14:02 PM.

Is customer-centricity a fundamentally flawed business strategy?

IBM Smarter Commerce Leader Paul Papas (@papasgbs on Twitter) leads the discussion on TED Conversations on how businesses may have the wrong mindset and approach to truly serve and satisfy customers.

Chime in now:This conversation will close in 9 days, 3 hours and 29 minutes, on April 1, 2011 at 6:14:02 PM.

IBM - Smarter commerce - Overview
It all starts with the customer
In business, this has always been true. But now a new breed of  customer is dictating a new set of terms in the dynamic between buyers  and sellers.
Customers approach a sale empowered by technology and transparency,  with more extensive information from more sources than ever before.  They expect to engage with companies when and how they want, in person,  online and on the go. And they want these methods to tie together  seamlessly.

IBM - Smarter commerce - Overview

It all starts with the customer


In business, this has always been true. But now a new breed of customer is dictating a new set of terms in the dynamic between buyers and sellers.

Customers approach a sale empowered by technology and transparency, with more extensive information from more sources than ever before. They expect to engage with companies when and how they want, in person, online and on the go. And they want these methods to tie together seamlessly.