It’s an exciting time in the payments industry. There are several hundred million people in the U.S. walking around with plastic in their wallets. Developers are now poised to build and launch a wide range of promising new applications to super-charge these cards. Game on!

Customers expect more from company leaders.
It is time for leaders in organizations to extend their trust to business units beyond their own. When relationships between top marketers and IT leaders are dysfunctional, the consequences are severe. Here’s what the two leaders should do:
Identify the CMO as the “Chief Experience Officer.” And since customer experience  involves every touch point, the CIO is heavily involved too.
Signal that IT is the strategic partner to marketing. That means more than platform selection and execution.
Agree to work from the same playbook. Agree on access to customer data and speed to market along with security, privacy, and standardization.
Change the skill mixes. Upgrade skills and cross-train.
(via The Dangerous Tension Between CMOs and CIOs - Julia Kirby - Harvard Business Review)

Customers expect more from company leaders.

It is time for leaders in organizations to extend their trust to business units beyond their own. When relationships between top marketers and IT leaders are dysfunctional, the consequences are severe. Here’s what the two leaders should do:

Identify the CMO as the “Chief Experience Officer.” And since customer experience  involves every touch point, the CIO is heavily involved too.

Signal that IT is the strategic partner to marketing. That means more than platform selection and execution.

Agree to work from the same playbook. Agree on access to customer data and speed to market along with security, privacy, and standardization.

Change the skill mixes. Upgrade skills and cross-train.

(via The Dangerous Tension Between CMOs and CIOs - Julia Kirby - Harvard Business Review)

(via ibmsocialbiz)

ibmsocialbiz:

Where is the social supply chain going? Models that predict where interactions should be occurring in the supply chain and then mapping out where they are actually occurring. This could expose personality and political hurdles as well as best practices of the people who are making this work in the very best way.
(via Case Study: Is the Procurement Department Finally Ready for Social Media? - Business 2 Community)

ibmsocialbiz:

Where is the social supply chain going? Models that predict where interactions should be occurring in the supply chain and then mapping out where they are actually occurring. This could expose personality and political hurdles as well as best practices of the people who are making this work in the very best way.

(via Case Study: Is the Procurement Department Finally Ready for Social Media? - Business 2 Community)

Virgin Galactic nears commercial spaceflight with second rocket-powered test run

Virgin Galactic is nearing in on commercial spaceflight with the completion of its latest test of SpaceShipTwo. The reusable ship, which will eventually be used to ferry around passengers, took its second rocket-powered flight this morning over Mojave, California. Virgin founder Richard Branson says that the craft flew higher and faster than it ever has before — up to 69,000 feet in the air. This run was also apparently a crucial measure of the shuttle’s unique “feathering” reentry system, which it tested today for the first time.

The Verge

(via engineeringisawesome)

You’re done with lunch and you need to go, but now you’re waiting for the server to deliver the check, and then waiting some more while your payment is run, and waiting some more until it’s eventually returned. Why not do away with the whole unholy process by adapting E-ZPass toll technology to restaurants?

Qantas Airways - Self-service kiosks and friendly agents revolutionize airport check in process
Getting smarter
Self-service kiosks, RFID card readers and bag-ticket printers allow Qantas passengers to perform all aspects of the check-in process in a matter of seconds.
Instrumented: Kiosks and card readers in the terminal area detect the arrival of passengers through either a mobile device or RFID-embedded frequent flyer card.

Interconnected: The check-in solution is integrated in near real time with the airline’s reservation, inventory and departure system.

Intelligent: Analysis of passenger behavior has enabled Qantas to optimize the allocation of agent resources, as well as the configuration of kiosk and other devices throughout the terminal.

Qantas Airways - Self-service kiosks and friendly agents revolutionize airport check in process

Getting smarter

Self-service kiosks, RFID card readers and bag-ticket printers allow Qantas passengers to perform all aspects of the check-in process in a matter of seconds.

  • Instrumented: Kiosks and card readers in the terminal area detect the arrival of passengers through either a mobile device or RFID-embedded frequent flyer card.

  • Interconnected: The check-in solution is integrated in near real time with the airline’s reservation, inventory and departure system.

  • Intelligent: Analysis of passenger behavior has enabled Qantas to optimize the allocation of agent resources, as well as the configuration of kiosk and other devices throughout the terminal.

MIT tool connects the dots of your life through Gmail metadata



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How much does the metadata gathered in your inbox reveal about you? Quite a lot, judging by what researchers at the MIT Media Lab have managed to accomplish with Immersion. They’ve built a web app that — once you grant it permission to do so — digs through your email history to piece together a “people-centric view of your email life.” What does Immersion look at, exactly? Only the senders, recipients (including those CC’d), and timestamps within your email archives. It steers clear of subject lines and the actual bodies of your messages. Still, the end result is fairly impressive depending on how much Immersion has to work with. What first appears to be an arbitrary list of people you’ve contacted is actually linked together in logical ways. (Again, this will depend largely on how far back your email trail goes.)
"All of this data is about people. Data basically doesn’t make sense without humans." César Hidalgo, one of the creators behind Immersion, told The Boston Globe. “When you see it all together, it is, in a way, an out-of-body experience.” Your takeaway may not be that emotional, but Immersion succeeds in showing that, even with limited information like metadata, when collected in bulk, you can visualize the relationships contained within. You can try it at the source below, but keep in mind you’ll need to grant MIT access to your Google account for the purpose.

MIT tool connects the dots of your life through Gmail metadata

How much does the metadata gathered in your inbox reveal about you? Quite a lot, judging by what researchers at the MIT Media Lab have managed to accomplish with Immersion. They’ve built a web app that — once you grant it permission to do so — digs through your email history to piece together a “people-centric view of your email life.” What does Immersion look at, exactly? Only the senders, recipients (including those CC’d), and timestamps within your email archives. It steers clear of subject lines and the actual bodies of your messages. Still, the end result is fairly impressive depending on how much Immersion has to work with. What first appears to be an arbitrary list of people you’ve contacted is actually linked together in logical ways. (Again, this will depend largely on how far back your email trail goes.)

"All of this data is about people. Data basically doesn’t make sense without humans." César Hidalgo, one of the creators behind Immersion, told The Boston Globe. “When you see it all together, it is, in a way, an out-of-body experience.” Your takeaway may not be that emotional, but Immersion succeeds in showing that, even with limited information like metadata, when collected in bulk, you can visualize the relationships contained within. You can try it at the source below, but keep in mind you’ll need to grant MIT access to your Google account for the purpose.

Stadium App Lets Fans Order Food And Get On-Court Close Ups - PSFK
Although this app will encourage people to stare at their phones at a live event, it’s still an ingenious intersection of the home and live experiences.
“The home of the Brooklyn Nets released the Barclays Center app in an attempt to merge the best of the stadium experience with the technological benefits of watching the game from home.
The Barclays Center app, which is iOS and Android compatible, is a new event app that allows spectators to interact with live in-game footage and other arena features. The app, which connects through the arena’s public Wi-Fi and is powered by Cisco’s StadiumVision Mobile technology, provides fans the ability to access live, in-game video, the official television feed, a 30-second rewind feature for replays, and up to four different cameras – mixing TV angles and GoPros mounted around the arena.
Incredibly, the app also lets users order food from their seat, send messages for display on the scoreboard, check-in, and interact with other users. The StadiumVision Mobile technology provides a nearly seamless stream of action to your phone at only a two second delay.”

Stadium App Lets Fans Order Food And Get On-Court Close Ups - PSFK

Although this app will encourage people to stare at their phones at a live event, it’s still an ingenious intersection of the home and live experiences.

“The home of the Brooklyn Nets released the Barclays Center app in an attempt to merge the best of the stadium experience with the technological benefits of watching the game from home.

The Barclays Center app, which is iOS and Android compatible, is a new event app that allows spectators to interact with live in-game footage and other arena features. The app, which connects through the arena’s public Wi-Fi and is powered by Cisco’s StadiumVision Mobile technology, provides fans the ability to access live, in-game video, the official television feed, a 30-second rewind feature for replays, and up to four different cameras – mixing TV angles and GoPros mounted around the arena.

Incredibly, the app also lets users order food from their seat, send messages for display on the scoreboard, check-in, and interact with other users. The StadiumVision Mobile technology provides a nearly seamless stream of action to your phone at only a two second delay.”

(via trendd)

IBM Targets CMOs with Cloud Suite Offerings, Adds Social Media Analytics
IBM Social Media on the cloud analyzes social media comments and displays the results in charts and dashboards as part of a monthly, Web based subscription service. Furthermore, it can search blog posts, forums and discussion groups, look for so called hot words that define affinity, and then use that data to inform ongoing campaigns. Business rules, filters and analytics can also be configured to measure and react to new events.

IBM Targets CMOs with Cloud Suite Offerings, Adds Social Media Analytics

IBM Social Media on the cloud analyzes social media comments and displays the results in charts and dashboards as part of a monthly, Web based subscription service. Furthermore, it can search blog posts, forums and discussion groups, look for so called hot words that define affinity, and then use that data to inform ongoing campaigns. Business rules, filters and analytics can also be configured to measure and react to new events.

(via ibmsocialbiz)