How Social Media Is Changing Disaster Response | Mashable
More than 66% of adult online users are now connected to one or more social media platforms. And it’s not just about keeping in touch with friends or following news or interests. As social media continues to play a pervasive role in the way people think, act and react to the world, it’s also changing one of the most crucial ways of actually helping the world: how people respond to emergencies and disaster.
From government agencies and other organizations, to citizens and social platforms themselves, people across the spectrum of social media are leveraging its use to respond to emergencies. According to a 2011 report of the Congressional Research Service, there are two broad categories in the way that we can conceptualize this use of social media: 1) to “somewhat passively” disseminate information and receive user feedback; and 2) to use social media more systematically as an emergency management tool.