The Future of Retailing

In response to the rising tide of online shopping, Macy’s is overhauling its flagship New York City store—with the goal of making it the most technologically advanced and compelling shopping destination anywhere. Macy’s and IBM teamed up this year to give a tour to retail industry influencers and reveal some of the insights from IBM’s annual retail consumer survey.

We already know that 3D printing and robotic manufacturing technology can overtake centralized production. But the difference here is that a single company might not emerge to capitalize on these technologies the way singular brands like Walmart and Amazon have in the past. Instead, we are now entering the primacy of design.

You’re done with lunch and you need to go, but now you’re waiting for the server to deliver the check, and then waiting some more while your payment is run, and waiting some more until it’s eventually returned. Why not do away with the whole unholy process by adapting E-ZPass toll technology to restaurants?

The endless aisle. The outdoor gear and apparel retailer Moosejaw Mountaineer has 11 retail stores in the U.S., with 80% of sales (70% of in-store) coming from online and mobile commerce . Store associates use iPod touch and mini-iPads to check competitive prices and extend a price match. If a store does not carry what a shopper is looking for, store associates  order the item online if it is in the warehouse and ship it to the customer for free.
(via Mobile Commerce Daily - Payments)

The endless aisle. The outdoor gear and apparel retailer Moosejaw Mountaineer has 11 retail stores in the U.S., with 80% of sales (70% of in-store) coming from online and mobile commerce . Store associates use iPod touch and mini-iPads to check competitive prices and extend a price match. If a store does not carry what a shopper is looking for, store associates  order the item online if it is in the warehouse and ship it to the customer for free.

(via Mobile Commerce Daily - Payments)

(via ibmsocialbiz)

3D Motion And Heat Sensing Technology Captures Shoppers’ In-Store Behavior - PSFK
Stores know what we purchase through scanning at the checkout, but in-store behavior that doesn’t end in a purchase is much harder to track. A system called Shopperception developed with Primesense places a small 3D sensor above a store shelf to capture shopping behavior for retailers.
Mashable reports that the sensor watches people interact with products and Shopperception’s app aggregates all of this data to create a real-time consumer response report. There’s also a heat map to show which products were picked up a lot and which ones were avoided.

3D Motion And Heat Sensing Technology Captures Shoppers’ In-Store Behavior - PSFK

Stores know what we purchase through scanning at the checkout, but in-store behavior that doesn’t end in a purchase is much harder to track. A system called Shopperception developed with Primesense places a small 3D sensor above a store shelf to capture shopping behavior for retailers.

Mashable reports that the sensor watches people interact with products and Shopperception’s app aggregates all of this data to create a real-time consumer response report. There’s also a heat map to show which products were picked up a lot and which ones were avoided.

Forget The Register: Stores Use Mobile To Make Sales On The Spot : All Tech Considered : NPR
A Nordstrom salesperson shows a customer an online selection of shoes on an in-store iPad. Like some other retailers, Nordstrom is using mobile devices to make on-the-spot sales and check companywide product inventory instantly.

Forget The Register: Stores Use Mobile To Make Sales On The Spot : All Tech Considered : NPR

A Nordstrom salesperson shows a customer an online selection of shoes on an in-store iPad. Like some other retailers, Nordstrom is using mobile devices to make on-the-spot sales and check companywide product inventory instantly.

Last year we saw consumers waiting until after Thanksgiving dinner to start shopping. Now they’re shopping all day long. Your iPhone is now your newest utensil at the dinner table; sad, but true.

Ikea’s Augmented-Reality Catalog Might Be the Company’s Best-Made Product Yet | Gizmodo

We’ve already shared our favorite items from Ikea’s 2013 product catalog, but what we didn’t know was that as of July 31st, the catalog itself will be an interactive product of the latest augmented-reality technology.

iOS and Android users who download the Ikea catalog app, will be able to unlock video features, interactive experiences with products on the page, photo galleries and additional decorating inspiration.

Developed by the creative agency McCann, the AR app is a project that the Swedish build-it-yourself furniture empire has been working on for quite a while, since 2011 when they first expressed interset in bridging the print/digital divide. Linus Karlsson, Global Chief Creative Officer of McCann, explained to Wired that replacing the paper catalog with an entirely digital product wouldn’t make sense, “If you had a magazine that had 211 million copies in circulation, you just would’t end it. That would be crazy.”

With this added digital layer, shopping Ikea’s collection will become a little bit easier—an “X-ray” feature allows you to peer inside cabinets, for example, making a trip to the brick-and-mortar store potentially unnecessary. (Not enough of Ikea’s collection is available for purchase online to cut out a trip to the store entirely.)

IBM launches augmented reality app for grocery stores | VentureBeat
Attention, shoppers. IBM has unveiled an augmented reality mobile app that lets you pan store shelves with your smartphones to receive personalized product tips, recommendations, and coupons.
The app is one more example of a creative use of augmented reality, which blends digital data with real-world imagery. The app brings the benefits of digital commerce to traditional brick-and-mortar stores, where 92 percent of retail still takes place, according to market researcher Forrester Research.

IBM launches augmented reality app for grocery stores | VentureBeat

Attention, shoppers. IBM has unveiled an augmented reality mobile app that lets you pan store shelves with your smartphones to receive personalized product tips, recommendations, and coupons.

The app is one more example of a creative use of augmented reality, which blends digital data with real-world imagery. The app brings the benefits of digital commerce to traditional brick-and-mortar stores, where 92 percent of retail still takes place, according to market researcher Forrester Research.

Google’s Project Glass: Envisioning the business boost | Cutting Edge - CNET News
Skeptical about smart glasses that would augment your visual reality with data on the fly? You should be. But it is worth pondering some potential business uses for these newfangled glasses.

Google’s Project Glass: Envisioning the business boost | Cutting Edge - CNET News

Skeptical about smart glasses that would augment your visual reality with data on the fly? You should be. But it is worth pondering some potential business uses for these newfangled glasses.