The Future of Retailing

In response to the rising tide of online shopping, Macy’s is overhauling its flagship New York City store—with the goal of making it the most technologically advanced and compelling shopping destination anywhere. Macy’s and IBM teamed up this year to give a tour to retail industry influencers and reveal some of the insights from IBM’s annual retail consumer survey.

Patent No. 8229853. 2012.   Real-time fraud prevention.    
This patented system stops fraudulent credit and debit card purchases before they happen. The locations of the purchases must match what you have indicated in your travel itineraries, and if they don’t, the system will recognize that something’s up and stop the transaction before you fund someone’s extravagant designer-handbag shopping spree.
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Patent No. 8229853. 2012.   
Real-time fraud prevention.    

This patented system stops fraudulent credit and debit card purchases before they happen. The locations of the purchases must match what you have indicated in your travel itineraries, and if they don’t, the system will recognize that something’s up and stop the transaction before you fund someone’s extravagant designer-handbag shopping spree.

Download the print

3D Motion And Heat Sensing Technology Captures Shoppers’ In-Store Behavior - PSFK
Stores know what we purchase through scanning at the checkout, but in-store behavior that doesn’t end in a purchase is much harder to track. A system called Shopperception developed with Primesense places a small 3D sensor above a store shelf to capture shopping behavior for retailers.
Mashable reports that the sensor watches people interact with products and Shopperception’s app aggregates all of this data to create a real-time consumer response report. There’s also a heat map to show which products were picked up a lot and which ones were avoided.

3D Motion And Heat Sensing Technology Captures Shoppers’ In-Store Behavior - PSFK

Stores know what we purchase through scanning at the checkout, but in-store behavior that doesn’t end in a purchase is much harder to track. A system called Shopperception developed with Primesense places a small 3D sensor above a store shelf to capture shopping behavior for retailers.

Mashable reports that the sensor watches people interact with products and Shopperception’s app aggregates all of this data to create a real-time consumer response report. There’s also a heat map to show which products were picked up a lot and which ones were avoided.

In China, virtual reality stores turn open spaces into a supermarket
Innovations like Prague’s QR code grocery store located in subway stations around the city have already shown how the online shopping world can still maintain a presence in public spaces. In China, e-commerce site Yihaodian is now launching its augmented reality stores, which give customers the impression of a physical store while they browse online. READ MORE…

In China, virtual reality stores turn open spaces into a supermarket

Innovations like Prague’s QR code grocery store located in subway stations around the city have already shown how the online shopping world can still maintain a presence in public spaces. In China, e-commerce site Yihaodian is now launching its augmented reality stores, which give customers the impression of a physical store while they browse online. READ MORE…

Last year we saw consumers waiting until after Thanksgiving dinner to start shopping. Now they’re shopping all day long. Your iPhone is now your newest utensil at the dinner table; sad, but true.

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IBM launches augmented reality app for grocery stores | VentureBeat
Attention, shoppers. IBM has unveiled an augmented reality mobile app that lets you pan store shelves with your smartphones to receive personalized product tips, recommendations, and coupons.
The app is one more example of a creative use of augmented reality, which blends digital data with real-world imagery. The app brings the benefits of digital commerce to traditional brick-and-mortar stores, where 92 percent of retail still takes place, according to market researcher Forrester Research.

IBM launches augmented reality app for grocery stores | VentureBeat

Attention, shoppers. IBM has unveiled an augmented reality mobile app that lets you pan store shelves with your smartphones to receive personalized product tips, recommendations, and coupons.

The app is one more example of a creative use of augmented reality, which blends digital data with real-world imagery. The app brings the benefits of digital commerce to traditional brick-and-mortar stores, where 92 percent of retail still takes place, according to market researcher Forrester Research.

Crowdsourced credit card lets members share in profits and decisions

It was only a few weeks ago that we covered CivilisedMoney’s crowdsourced banking services, and recently we came across a new effort that brings a similar concept into the realm of credit cards. Earlier this month Barclaycard US introduced the Barclaycard Ring MasterCard, billed as “the first social credit card to be designed and built through the power of community crowdsourcing.” READ MORE…

via springwise:

Crowdsourced credit card lets members share in profits and decisions

It was only a few weeks ago that we covered CivilisedMoney’s crowdsourced banking services, and recently we came across a new effort that brings a similar concept into the realm of credit cards. Earlier this month Barclaycard US introduced the Barclaycard Ring MasterCard, billed as “the first social credit card to be designed and built through the power of community crowdsourcing.” READ MORE…

via springwise:

The Final Tally From IBM: Cyber Monday Online Spending Up 30 Percent From Last Year | TechCrunch
As of yesterday afternoon, Cyber Monday online sales were up 18 percent but apparently a surge of activity yesterday evening helped push the  day’s e-commerce sales to record amounts. Cyber Monday online sales,  according to IBM’s Coremetrics report, were up 33 percent over 2010, and up 29.3 percent over Black Friday.
IBM says that the average order amount was up 2.6 percent this year  from $193.24 to $198.26. The shopping peaks during the day took place at  11:05am PST/2:05pm EST as well as after commuting hours on both the  east and west coast.
On Cyber Monday, 10.8 percent of people used a mobile device to visit  a retailer’s site, up from 3.9 percent in 2010. Additionally, mobile  sales were up as well, reaching 6.6 percent on Cyber Monday versus 2.3  percent in 2010.
Interestingly, more people flocked to mobile devices to shop on Black  Friday than Cyber Monday. On Cyber Monday mobile traffic averaged 10.8  percent compared to 14.3 percent on Black Friday. And consumer sales on  mobile devices reached 6.6 percent versus 9.8 percent on Black Friday.

The Final Tally From IBM: Cyber Monday Online Spending Up 30 Percent From Last Year | TechCrunch

As of yesterday afternoon, Cyber Monday online sales were up 18 percent but apparently a surge of activity yesterday evening helped push the day’s e-commerce sales to record amounts. Cyber Monday online sales, according to IBM’s Coremetrics report, were up 33 percent over 2010, and up 29.3 percent over Black Friday.

IBM says that the average order amount was up 2.6 percent this year from $193.24 to $198.26. The shopping peaks during the day took place at 11:05am PST/2:05pm EST as well as after commuting hours on both the east and west coast.

On Cyber Monday, 10.8 percent of people used a mobile device to visit a retailer’s site, up from 3.9 percent in 2010. Additionally, mobile sales were up as well, reaching 6.6 percent on Cyber Monday versus 2.3 percent in 2010.

Interestingly, more people flocked to mobile devices to shop on Black Friday than Cyber Monday. On Cyber Monday mobile traffic averaged 10.8 percent compared to 14.3 percent on Black Friday. And consumer sales on mobile devices reached 6.6 percent versus 9.8 percent on Black Friday.

IBM recently announced a Smarter Checkout solution that enables retailers to provide customers with a more personalized, interactive experience by offering them targeted third-party products and services at checkout.

Continuing to drive innovation and newer solutions for traditional markets with omnipresent data capture devices, or smart meters as IBM prefers to call them, mixed with its industry leading analytics, makes Big Blue one of the most exciting companies to watch.

Combining IBM’s systems, software and services, the new technology will enable retailers to capture and analyze valuable consumer data (for example, when a purchase is scanned at checkout) and employ real-time basket analytics to offer them new products or services right then and there, essentially making the traditional point-of-sale station a true point-of-service.

This technology can be applied on a range of commercial services from supermarket checkout lanes to the movie box office

IBM: Mobile Retail Traffic Will More Than Double This Holiday Season | TechCrunch
IBM’s Coremetrics Benchmark is releasing data around holiday shopping  trends we can expect over the next few months. Big Blue says that  mobile retail traffic will more than double this holiday season.
During this year’s November holiday season, an unprecedented 15  percent of people in the U.S. logging onto a retailer’s web site are  expected to do so through a mobile device, says IBM. All online sales in  November will experience a growth of 12-15 percent over the same period  in 2010.
IBM reports that in October nearly 11 percent of people used a mobile  device to log onto a retailer’s site, up from 4.2 percent in October  2010. Additionally, mobile sales continue to increase, reaching a high  of 9.6 percent in October 2011, up from 3.4 percent in October 2010.
One of the new trends expected to take place is among Android users.  And for the first time, the growing number of Android users will  demonstrate similar levels of mobile shopping as iPhone users. These  October 2011 numbers show iPhone accounting for 4 percent of mobile  traffic and Android 3.5 percent. The iPad will also play a big role in  holiday shopping this season. In October, iPad conversion rates reached  6.8 percent as compared to the overall mobile device conversion rate of  3.6 percent.

IBM: Mobile Retail Traffic Will More Than Double This Holiday Season | TechCrunch

IBM’s Coremetrics Benchmark is releasing data around holiday shopping trends we can expect over the next few months. Big Blue says that mobile retail traffic will more than double this holiday season.

During this year’s November holiday season, an unprecedented 15 percent of people in the U.S. logging onto a retailer’s web site are expected to do so through a mobile device, says IBM. All online sales in November will experience a growth of 12-15 percent over the same period in 2010.

IBM reports that in October nearly 11 percent of people used a mobile device to log onto a retailer’s site, up from 4.2 percent in October 2010. Additionally, mobile sales continue to increase, reaching a high of 9.6 percent in October 2011, up from 3.4 percent in October 2010.

One of the new trends expected to take place is among Android users. And for the first time, the growing number of Android users will demonstrate similar levels of mobile shopping as iPhone users. These October 2011 numbers show iPhone accounting for 4 percent of mobile traffic and Android 3.5 percent. The iPad will also play a big role in holiday shopping this season. In October, iPad conversion rates reached 6.8 percent as compared to the overall mobile device conversion rate of 3.6 percent.

Augmented Reality Pop-Up Stores Near Famous Landmarks @PSFK
For a few days during late October, British department store Debenhams launched an augmented reality pop up store service where shoppers can  try on outfits near the UK’s tourist attractions. Shoppers with an  iPhone or iPad 2 can use their device to scan the scene around 5 famous  landmarks to find the store’s selection of party dresses – and once  located, they can virtually try them on a picture of themselves, share  and even order. Users of the Debenhams app were also given an exclusive  20% discount and could upload their images to Facebook and Twitter to  get feedback from their friends and followers.
The “virtual stores” popped up at the end of last month in London’s  Trafalgar Square, Glasgow’s George Square, Birmingham’s Centenary  Square, Manchester’s Albert Square and Cardiff Castle in Walkess.  Debenhams.com director Simon Forster says about the project:
via PSFK:

Augmented Reality Pop-Up Stores Near Famous Landmarks @PSFK

For a few days during late October, British department store Debenhams launched an augmented reality pop up store service where shoppers can try on outfits near the UK’s tourist attractions. Shoppers with an iPhone or iPad 2 can use their device to scan the scene around 5 famous landmarks to find the store’s selection of party dresses – and once located, they can virtually try them on a picture of themselves, share and even order. Users of the Debenhams app were also given an exclusive 20% discount and could upload their images to Facebook and Twitter to get feedback from their friends and followers.

The “virtual stores” popped up at the end of last month in London’s Trafalgar Square, Glasgow’s George Square, Birmingham’s Centenary Square, Manchester’s Albert Square and Cardiff Castle in Walkess. Debenhams.com director Simon Forster says about the project:


via PSFK:
Mobile and the rise of the smart buyer | GigaOM
27% of US smartphone users will use the device during in-store holiday shopping: A new Deloitte survey (Oct 26) of 5,000 U.S. consumers says of the 42% of consumers who own a smartphone, 27% will use the device while shopping for the holidays. 67% of these shoppers will use the devices to find store locations, 59% to compare prices, 46% to check product availability, 45% to shop at online stores, and 40% will scan bar codes.  

Mobile and the rise of the smart buyer | GigaOM

27% of US smartphone users will use the device during in-store holiday shopping: A new Deloitte survey (Oct 26) of 5,000 U.S. consumers says of the 42% of consumers who own a smartphone, 27% will use the device while shopping for the holidays. 67% of these shoppers will use the devices to find store locations, 59% to compare prices, 46% to check product availability, 45% to shop at online stores, and 40% will scan bar codes.